TAKE OFF AND SALES
Take off and quantities on all orders must be provided by the client, their tiler or builder.
All porcelain products are sold to full closest box unit.
All natural stone are sold to full closest piece or pack.
PACKING & SHIPPING
Orders will not be processed or packed until full payment is received.
All orders to be picked up from Zillmere Warehouse.
Allow 48 hours notice after payment is received to schedule delivery for all orders.
Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
See the delivery FAQs for details on shipping methods, costs and delivery times
RETURN POLICY
There are NO returns on Natural Stone.
There are NO return on products after 14 days of invoice being issued.
50% restocking fee applies to any material returned within the 14 day period.
There are NO returns on change of mind or over measure of products, only defect material is exempt from the no return policy.
There are NO returns on items which have been discounted or end of line or purchased from a second party.